Privacy Notice

Logicalis Privacy Notice

Logicalis is a business to business organisation and the information we collect is used exclusively to facilitate services that we provide to you and your organisation. We value you and your privacy and will take all necessary steps to protect it.

Our promise

We are committed to your privacy and will not share your personal information.

Why we collect personal information

Depending on the services we provide to your organisation, we will use your personal information to deliver these services. For example, if we provide a maintenance service to your organisation, we will need some personal information to identify the person requesting the service and provide updates as to the status of the service requested.

Should we process personal data on behalf of your organisation, the terms and conditions of the processing will be set out in our data processing agreement.

With your permission we will use information to keep you and your organisation up to date on the latest company announcements, marketing campaigns, service updates, special offers, and other information we think you'd like to hear about.

This may include information from our technology partners about products and services that can add value to your organisation. From time to time, we may also use your personal information to contact you to participate in a market research surveys, so that we can gauge customer satisfaction and develop better solutions.

Information collected on this site may also be combined and de-identified to provide Logicalis with anonymous demographic and usage information. Logicalis can then use this aggregated information to develop new and/or more appropriate services and products to offer to customers and may also be provided to third parties.

In addition, anonymous navigation information may be used for statistical analysis of the site, for marketing purposes and to tailor the content of the site to the needs of Logicalis customers. Statistical information is not disclosed in connection with your personal information.

When we disclose personal information

Logicalis works with other companies that help us provide products and services to your organisation and we may provide your personal information to these companies. For example, we give shipping companies this information so they can deliver your products efficiently. In this case the information they receive is for shipping and delivery purposes only, and we require that the companies we contract with safeguard your personal information in accordance with Logicalis' policies.

The Logicalis Website or email correspondence may contain links to other sites. Logicalis does not share your personal information with those sites and is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

As Logicalis is a global company, your information may be shared with other Logicalis business units around the world for cross-group marketing purposes. Each Logicalis group company will protect your personal information in accordance with applicable law and this Logicalis Privacy Notice.

Personal information collected will only be disclosed to third parties in accordance with this Privacy Notice and with the terms and conditions of any relevant service.

In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Types of information collected on the website and on customer registration forms

We collect personal data through online forms when you for example, download documents, register for an event or complete a “contact us” form via the Logicalis Website. If you wish to opt in from receiving further contact from us regarding products and services we believe may be of interest to you, there is a box to enable you to indicate your preference.

When you register your information with us, we often collect your title, first and last name, company name, job function, industry, post code, email address, and contact preferences. If contact by post is selected, you will be prompted for your postal address, and if contact by phone is requested you will be prompted for your telephone numbers. If additional personal information is requested, the reasons and purpose for collecting this will be stated at the time of collection.

Navigation information

When someone visits our website we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of Logicalis' website. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website.

We use Google Analytics to help analyse use of our website. This analytical tool uses 'cookies', which are text files placed on your computer, to collect standard internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google. This information is then used to evaluate visitors' use of the website and to compile statistical reports on website activity for Logicalis. To find out more about cookies, including how to control and delete them, visit www.allaboutcookies.org, or to opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

Logicalis will not use the statistical analytics tool to track or to collect any personally identifiable information of visitors to our site. We will not associate any data gathered from this site with any personally identifying information from any source as part of our use of the Google statistical analytics tool. Google will not associate your IP address with any other data held by Google. Neither Logicalis nor Google will link, or seek to link, an IP address with the identity of a computer user.

The website uses cookies, tracking pixels and related technologies. Our site uses cookies dropped by us or third parties for a variety of purposes including to operate and personalize the website. Also, cookies may also be used to track how you use the site to target ads to you on other websites. You can opt-out of receiving targeted ads using use the NAI opt out tool here, which will allow you to opt out of seeing targeted ads from us and from other NAI approved member companies.

Data subject rights and your right to update your information

If you wish to update information held about you or your company by Logicalis, please e-mail your new details to info@ap.logicalis.com. Additionally, if you wish to unsubscribe or remove yourself from any of our communications at any time please send an e-mail to info@ap.logicalis.com.

If you wish to confirm that Logicalis is processing your personal data, or to have access to the personal data Logicalis may have about you, please contact us at dpo@ap.logicalis.com. Please note that a reasonable fee may be charged for an access request. If a fee is required, we will inform you of the fee before processing your request.

We will respond to your request as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under applicable laws).

Withdrawing your consent                      

The consent that you provide for the collection, use and sharing of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop using and/or disclosing your personal data for any or all of the purposes listed above by contacting us at dpo@ap.logicalis.com.

Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within thirty (30) business days of receiving it.

Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request. We may not be in a position to continue providing our products and/or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described in this section above.

Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclosure without consent is permitted and/or required under applicable laws.

Data Storage and Retention                      

Logicalis retains data for the duration of the customer’s relationship with Logicalis, suppliers and/or partners or as required by law or the agreed terms and condition of the related service, or otherwise as long as it is necessary to fulfil the purpose for which it was collected. For more information on where and how long your personal data is stored, and for more information on your rights of erasure and portability, please contact our data protection officer at dpo@ap.logicalis.com.

Security

Logicalis has implemented and will maintain appropriate technical and organisational measures to ensure an adequate and appropriate level of security based on known or foreseen risks.

Transfers of Data Out of the EEA

If personal data is transferred from within the EEA to a jurisdiction outside of the EEA for the purpose of storage, processing and/or analytics, Logicalis will ensure appropriate safeguards as required under relevant data protections laws are in place that will safeguard your privacy rights and give you remedies in the unlikely event of a security breach.

Data Breach Notification

In the event a breach of security leading to accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data, we shall promptly assess the impact and once assessed that it is a notifiable data breach, we shall report this breach within 3 calendar days to the Personal Data Protection Commission (PDPC). We will notify you when the data breach is likely to result in significant harm to you after our notification to PDPC. We may also notify other relevant regulatory agencies, where required.

Accuracy of Personal Data

We generally rely on personal data provided by you (or your authorised representative). In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer in writing or via email at the contact details provided below. We will take reasonable steps to ensure that the personal data we collect about you is accurate, complete, not misleading and kept up-to-date, taking into account its intended use. Where possible, we will validate the information provided by you using generally accepted practices and guidelines.

Data Protection Officer

Logicalis Asia’s main offices are in Singapore. The Logicalis Asia Data Protection Officer’s contact information is as follows:

Data Protection Officer
Logicalis
80 Pasir Panjang Road
17-84 Mapletree Business City II
Singapore 117372
dpo@ap.logicalis.com

Changes to this Privacy Notice

This Privacy Notice may change from time to time particularly as new industry codes and legislation are introduced. Any changes to Logicalis's Privacy Notice will be highlighted in this area from time to time.

Please e-mail dpo@ap.logicalis.com to resolve any questions, suggestions, concerns and complaints you might have regarding Logicalis Asia's privacy practices.